Assessment
Service Description
The Initial Assessment is a mandatory first step*before booking any of our training services. This 30-minute one-on-one session allows us to get to know you and your dog, assess your dog's current behaviour and training level, and develop a personalised training plan tailored to your needs. During the assessment, we'll discuss your goals, any challenges you're experiencing, and what you hope to achieve with your dog. Whether you're looking to improve everyday obedience, address behavioural concerns, prepare for dog sports, or simply build a stronger relationship with your dog, this session provides the foundation for your training journey. We'll evaluate your dog's temperament, engagement, confidence, and responsiveness, while also observing the communication between you and your dog. This enables us to recommend the most suitable training approach and ensure future sessions are structured to help you achieve your goals safely and effectively. **Please note:** The Initial Assessment is required for all new clients before any additional training sessions can be booked.
Cancellation Policy
# Training Terms & Conditions By booking a training session, you agree to the following terms and conditions. ## Health & Vaccination The health and safety of our dogs, clients, and staff is our priority. All dogs attending training must be up to date with a **C5 vaccination (C3 plus kennel cough)**. The most recent vaccination must have been administered **at least two (2) weeks prior** to the scheduled training session. Proof of vaccination may be requested before your appointment. Dogs showing signs of illness, including coughing, vomiting, diarrhoea, or any contagious condition, must not attend training. Please contact us to reschedule your appointment. ## Payment & Cancellation A deposit is required to secure your booking. The remaining balance must be **paid in full before the commencement of your training session**. If you need to cancel or reschedule, we require **a minimum of 24 hours' notice**. Cancellations made with less than 24 hours' notice will result in your **deposit being non-refundable**. ## Session Requirements Please arrive on time with your dog on a secure **lead and collar**, and bring **poo bags** for clean-up. Owners are responsible for cleaning up after their dogs throughout the session. Clients must disclose any history of aggression, bite incidents, medical conditions, or significant behavioural concerns before the first training session so we can provide the safest and most appropriate training. ## Owner Responsibility Dogs remain the responsibility of their owner or handler at all times. While every reasonable precaution is taken to provide a safe training environment, participation in dog training carries inherent risks. By attending, you accept responsibility for your dog's behaviour and for any injury, loss, or damage caused by your dog during or in connection with training. ## Code of Conduct We are committed to providing a safe, respectful, and positive environment for everyone. Abusive, aggressive, threatening, or inappropriate behaviour towards **dogs, clients, or staff** will not be tolerated under any circumstances. Anyone displaying such behaviour will be asked to leave the session immediately and, at our sole discretion, may be refused or permanently banned from attending any future training sessions or using our services. Our training methods are based on respect, patience, and the welfare of every dog. We ask all clients to support these values throughout their training journey.
Contact Details
Port Macquarie NSW, Australia
0413 970 969
indigomtnk9@gmail.com